Phones don't let one app listen to another app's audio. That's an operating system rule on iPhone and Android alike so Parley Notes can't take notes from a phone call, a WhatsApp call or a Teams call running on the same phone the way it does from a conversation in the room.
Here's what works instead:
- Call from Parley Notes on Plus and Unlimited and the call you place from the app is written up as a note. See Making a call from Parley Notes.
- Answer WhatsApp Business calls in Parley Notes by letting calls to your business's WhatsApp number ring in the app. See Answering WhatsApp Business calls.
- Put the call on speaker and record. Both sides are heard through the microphone and speaker separation tells them apart.
- Let the meeting app make the transcript by connecting Teams or Google Meet so the transcript of each call comes into Parley Notes on its own, with real names and no audio involved. See Teams and Meet transcripts.
- Take the call at your computer where Parley Notes for Windows and Mac records your microphone and the computer's sound at the same time, even with headphones on and no bot joins the call. See Recording calls on your computer.