Help Center / Mobile / Calls

Answering WhatsApp Business calls

When a customer calls your WhatsApp Business number, your phone rings in Parley Notes and the call becomes a note.

If your business has a WhatsApp Business number, Parley Notes can answer the calls people make to it. A customer taps Call in WhatsApp, your phone rings in Parley Notes, and when you hang up the call is written up as a note.

How a call goes

  1. Someone calls your WhatsApp Business number from WhatsApp.
  2. Your Android phone rings with WhatsApp call and the caller's name, with Answer and Decline. It rings on a locked phone too.
  3. You talk. The call screen has Mute, Speaker and End.
  4. When either of you hangs up, the note opens. It's written a minute or two later as WhatsApp call with and the caller's name, with your side and theirs kept apart.

The caller is named as WhatsApp shows them. Someone who uses a WhatsApp username instead of a number appears by that name.

Setting it up

Connecting a WhatsApp Business number is something we do with you for now. Write to support@parleynotes.com with the number you'd like to connect. You'll need:

  • A WhatsApp Business number on Meta's WhatsApp Business Platform, with calling turned on for it.
  • The Android app, signed in. The first time, it asks to use the microphone and to ring for WhatsApp calls.

More than one phone

Up to five phones signed in to the account ring at the same time. The first to answer takes the call and the others stop ringing. A phone that's already on a call doesn't ring.

Tell the caller you're recording

Parley Notes doesn't play a notice to the caller. Tell them the call is being written up and check they're OK with it. See Recording other people.

Good to know

  • Only incoming calls are written up and calls you place from WhatsApp are not. To call someone and get a note, see Making a call from Parley Notes.
  • This works on Android for now so iPhone and the computer apps do not ring.
  • Answer when you can because WhatsApp warns the business and can hide the call button when many calls to a number go unanswered. A call that finds no phone signed in counts as unanswered.
  • A call ends at 75 minutes.
  • What it costs is nothing extra because WhatsApp doesn't charge the business for calls customers make to it. The note uses your plan's note minutes like any conversation, counted for both sides of the line.
  • The audio is used to write the note and then deleted. See Where your audio goes.