Nothing or very little was transcribed
- A Bluetooth device took the microphone because the phone records through a connected headset when Prefer Bluetooth device is on. Turn the setting off or take the headset off. If a headset goes silent in the middle of a recording Parley Notes swaps to the built-in mic and tells you.
- The other side of a call is missing on the desktop. Check the meeting app plays through your default output device and on a Mac that screen and system audio recording is allowed for Parley Notes under System Settings, Privacy & Security.
- It was too short because a recording under four seconds is refused. A recording with no speech gets a note that says so.
- The room spoke another script and on the device the engine covers Latin-script languages only. Transcribe in the cloud for Russian, Arabic, Chinese and the like.
The recording won't start
- On the phone with On this phone chosen, the model has to be downloaded first. Settings shows the download.
- In the web app, recording is on paid plans. Importing a transcript is free.
- With cloud transcription you need to be signed in and online.
The transcript is in the wrong language
Parley Notes writes in the language it heard. If a note came back in the wrong one, the audio was probably faint; try the phone closer to the speakers or a headset at the computer.
Still stuck?
Report it from Settings, Report a bug. Parley Notes shows what it collects and opens your mail app. Tell us the date and the title of the note and we'll look.