Last updated: 15 September 2026 · Applies to the Parley Android app, the Parley web app at app.parleynotes.com, the Parley browser extension for Chrome and Edge, and this website. Operated by Carbon Bridge Services B.V. ("we", "us"). This is the English text and it is the controlling version.
Parley Notes is an AI meeting recorder and note taker: it records a conversation, transcribes it, separates the speakers, writes a summary and pulls out action items, decisions and open questions. It is operated by Carbon Bridge Services B.V., a private limited company established in the Netherlands (KvK 42156684, VAT NL869964070B01), registered address George Gershwinlaan 517, 1082 MT Amsterdam, the Netherlands.
These terms are the contract between you and us, and they cover every place Parley runs:
There is no iOS app. You accept these terms when you create an account or start using Parley. If you do not accept them, do not use Parley.
The privacy policy is part of this deal. Our privacy policy explains what we do with your recordings, your notes and your account, and it forms part of these terms.
Language. This English text is the controlling version. Translations help you read; they do not change what was agreed. A separate Brazilian Portuguese privacy notice sits at parleynotes.com/pt/privacidade, written under the Lei Geral de Proteção de Dados, and for privacy questions in Brazil that page governs.
You must be at least 16. That is the minimum age everywhere Parley is available, whatever the law of your own country allows: one age for everybody, set at the highest the law uses across the places we operate. If we learn that an account belongs to somebody younger, we delete it.
Give us an email address that works. You can sign in with Google or with an email address and a password. That address is where receipts and notices go, so keep it current.
Keep your sign-in safe. Your notes are private to your signed-in account, so whoever holds your sign-in holds your notes. Do not share your password, and tell us at admin@parleynotes.com if you think somebody else has got into your account. You are responsible for what happens under your account, unless it happened because of something we did wrong.
One person per account. An account is for one human being. Do not share it with a colleague and do not run a team off a single sign-in: share a folder instead, and let everybody have their own account.
You decide what to record. Parley records when you tell it to. It does not listen in the background and it does not join calls on its own.
You must have the legal right to make the recording, and you must tell the other people that you are recording and get their agreement where the law asks for it. What the law asks depends on where everybody is and on the setting: a work call is not a doctor's appointment, a classroom or a private family conversation, and your employer may have rules on top of the law. Checking this is your job, not ours.
The app reminds you: the phone app on its first screen, the web app before your first recording, the extension on a notice page before its first tab capture. Clicking past a reminder does not give you permission the law has not given you.
The extension captures everyone on the call. Recording a browser tab records the whole call, every other participant included, not only your microphone.
Who is responsible for what. The decision to record, what gets recorded and who is in the room are yours, and for that decision you are the data controller. What happens afterwards is ours: which models run, what the summary extracts, where it is stored and for how long.
If somebody recorded you and you want to know what Parley holds about you, parleynotes.com/recorded is written for you.
Your content is yours. Your recordings, transcripts, summaries, notes, tasks, folders and journal entries belong to you. We claim no ownership of any of it.
The licence we need. To run the service you ask for, you give us a worldwide, non-exclusive, royalty-free licence to host, store, copy and transmit your content, to transcribe and summarise it, to index it so search and Ask Parley can find it, to sync it between your devices, and to show it to people you deliberately share a folder with. It exists only so the product can work, it goes no further than the suppliers listed in the privacy policy, and it ends for a piece of content when you delete it.
We do not train on your content. Not our models, not anybody else's. Your recordings, transcripts and notes are never used to create, train or improve a machine-learning model, and we hand them to nobody for that purpose. Our AI supplier processes your content on our instructions under terms that forbid training on it.
Export and delete. Download my data, in Settings, gives you one file with your notes, tasks, folders, Journal, Ask chats, saved maps and consent records. Delete all my data erases your local data, your cloud space and your account. The privacy policy lists the few records we must keep after that, invoices among them.
It can be wrong. A transcript can mishear a word, a name or a number. A summary can miss a point, invent an emphasis nobody made, or put something in the wrong person's mouth. Speaker labels can be wrong. That is how these models behave; no setting changes it.
It is marked as AI-written. Every summary, action item and insight Parley writes is marked as generated by AI, in the note and in every export, memo, email and shared copy that leaves the app, as Art. 50(2) of the EU AI Act requires. The transcript is not marked, because it records what was said rather than something the model composed.
Check before you act. Parley is a note taker, not a system of record. Before you rely on a figure, a commitment, a deadline or a quotation, check it against the recording or with the people who were there.
It is not professional advice. Nothing Parley writes is medical, legal or financial advice, and Parley is not a medical device. A summary of a doctor's appointment is a summary of what was said, nothing more. Do not decide something about your health, your money or your legal position on a Parley note alone.
No automated decisions about you. Parley makes no automated decision that produces a legal effect for you or similarly significantly affects you. That is Art. 22 GDPR, and Arts. 22A to 22D UK GDPR in the United Kingdom. If we ever build a feature that does, we will say so first and give you a way to ask for a human to look at it.
Three plans, all monthly. There is no annual plan, no free trial and no first month free.
| Plan | Price a month | AI notes a month |
|---|---|---|
| Free | EUR 0 | 200 minutes |
| Plus | EUR 6.49 (BRL 29,99 in Brazil) | 1,200 minutes |
| Unlimited | EUR 10.99 (BRL 49,99 in Brazil) | 3,000 minutes as fair use, no meter shown |
The minutes are minutes of AI notes: recording time we transcribe and write up. Recording on the phone is unlimited on every plan, and unlimited to transcribe there too if you download the on-device speech model. Free records up to 30 minutes at a time, Plus and Unlimited up to 120.
Unlimited means fair use. The 3,000 minutes are a ceiling rather than a meter you watch, and we show no counter on that plan. If one account goes far past what a person could plausibly record, we write to you before doing anything about it.
The exact features of each plan are on the pricing page, parleynotes.com/pricing. That list can change as the product changes, in the way section 11 describes.
Prices include VAT where VAT applies. The price you see is the price you pay: we add no tax at checkout.
When the allowance runs out. Nothing is charged automatically beyond your subscription: no overage bill, no per-minute top-up. New write-ups wait for the next month or for an upgrade, and everything else keeps working, including recording on the phone, your existing notes, search, Ask Parley and the Journal.
Subscribe inside the Android app and you are buying from Google, not from us. Google is the merchant of record: it takes the payment, issues the receipt and holds the billing relationship, and Google's terms, refund rules and cancellation rules govern that purchase. You manage or cancel a Play subscription in Google Play, under Payments and subscriptions. For a refund, ask Google: we cannot reverse a charge we never took.
A Play plan unlocks the web app. Sign in to app.parleynotes.com with the same account and your plan follows you. You never buy it twice.
In the United Kingdom, subscriptions are sold through Google Play only. The web checkout refuses a UK buyer and says so on the page, so a UK user with no Android device cannot subscribe to Parley at the moment.
Subscribe at app.parleynotes.com and the payment runs through Stripe. You can pay by card, and in Brazil also by Pix. Stripe holds your payment details: we never receive or store your card number. Here we are the seller, so this section and section 9 apply.
You are billed every month until you cancel. The subscription renews on the same day each month at the price shown when you bought it.
Cancel any time. Settings, then billing, takes you to the Stripe billing portal, where cancelling takes a couple of clicks. That stops the next payment; your plan runs to the end of the period you have paid for and then drops to Free. Your notes are not deleted when a plan ends.
One live subscription per account, across both stores. Bought on Play, change or cancel in Play; bought on the web, in the Stripe portal. Do not buy a second plan in the other store to change tier: you would pay twice for one account.
This section covers purchases you make from us on the web. A Play purchase is a purchase from Google, governed by Google's cancellation and refund rules instead, as section 7 says. Because UK buyers can subscribe only through Play today, a UK buyer exercises the right below against Google; if we open the web checkout to the United Kingdom, it will apply there too.
As a consumer you may withdraw from a web purchase within 14 days of the day the contract is made, without giving a reason, under the EU Consumer Rights Directive and, in the United Kingdom, the Consumer Contracts Regulations 2013.
A service that starts straight away. Parley starts working the moment you subscribe, because at checkout you ask us to start supplying the service at once. Your right to withdraw is not lost by that: you keep it for the full 14 days, as long as the service has not been fully supplied, and a monthly plan is not fully supplied within 14 days. What changes is the money. If you withdraw after asking us to start, you pay only for the days the service was available to you before you told us, in proportion to the monthly price, and we refund the rest. If we did not record that request at checkout, we refund everything.
Under art. 49 of the Código de Defesa do Consumidor you may give up the contract within 7 days of buying it or of the service becoming available. We then refund what you paid at once and monetarily updated, as that article requires, confirm receipt of your request immediately and, where you paid by card, notify the card issuer immediately, as Decreto 7.962/2013 art. 5 requires.
In the web app. For 14 days after a web purchase, Settings shows Withdraw from the contract here on your plan. Press it, check the details, and press Confirm withdrawal. Your plan ends at once, and we email you straight away with what you sent and the date and time you sent it.
Or by email or post. Write to admin@parleynotes.com or to the address in section 18 and say you are withdrawing. Any clear statement works, from any address: no form and no reason needed, though the model form below is there if you want it. What counts is that your statement reaches us within the 14 days.
Your refund. We refund within 14 days of receiving your withdrawal, to the payment method you used, at no cost to you.
Cancelling is not withdrawing. Cancelling in the billing portal stops the next payment and lets the plan run to the end of the month you paid for; it refunds nothing. If you want your money back within the 14 days, use the withdrawal function or write to us.
Copy these lines if you prefer a form.
To Carbon Bridge Services B.V., George Gershwinlaan 517, 1082 MT Amsterdam, the Netherlands, admin@parleynotes.com
I hereby give notice that I withdraw from my contract for the supply of the following service: Parley Notes, [plan name].
Ordered on: [date]
Name of consumer: [your name]
Address of consumer: [your address]
Email address on the Parley account: [your email]
Date: [date]
Do not use Parley:
We do not promise an uptime figure. We run Parley on managed infrastructure and we want it up, but we give consumers no service level guarantee beyond the rights the law gives you anyway. Maintenance happens, suppliers have bad days, an AI provider can be slow.
Features change. We may add, change or withdraw features. Where a change materially reduces what you get on a paid plan, we tell you in the app or by email before it takes effect, and you may cancel as section 17 describes.
Your statutory rights on digital content stand. In the EU, Directive 2019/770 on digital content and digital services says the service must be as described and fit for its purpose, and that we must supply the updates needed to keep it that way for as long as you can reasonably expect. The UK Consumer Rights Act 2015 does the same job: digital content must be of satisfactory quality, fit for purpose and as described. The Brazilian Código de Defesa do Consumidor protects you against a defective service in the same way. If Parley does not conform, tell us and we will fix it; where we cannot, those rules entitle you to a reduction or a refund.
The legal guarantee of conformity. Every plan comes with the legal guarantee the law gives you: Parley must be as described and work as it should for as long as you subscribe. If it does not, we bring it into conformity, and where we cannot, you are entitled to a price reduction or to end the contract with a refund. This guarantee is free, it applies whatever plan you are on, and nothing in these terms reduces it.
Updates. We supply updates, security updates included, for as long as we run the service. Some are needed to keep Parley working and conforming, and if you choose not to install one, we are not responsible for what stops working as a result.
You can leave whenever you like. Cancel as section 7 or 8 describes and, if you want everything gone, use Delete all my data in Settings: it erases your local data, your cloud space, your connected integrations and your account itself. parleynotes.com/delete-account explains both routes.
We can suspend or close an account for breach. If you break these terms, in particular section 3 or section 10, or if we must act to protect the service or somebody else, we may suspend or close your account. We tell you first and give you a chance to put it right, unless the law stops us or waiting would cause harm. Where we close a paid account for breach, we refund the unused part of the current month.
What happens to your data. On termination it is deleted as the privacy policy sets out. A short list survives: invoices we must keep for seven years under Dutch tax law, a complaint you made to us and how we answered it, and the record that you gave consent. If you want a copy first, ask us and we will help you export it.
What we never exclude. Nothing here limits or excludes liability the law does not allow us to limit or exclude: death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, and your statutory rights as a consumer, including the digital content rights in section 11.
What we do limit, where the law allows. Subject to that, our total liability for any claim connected with Parley is limited to what you paid us in the 12 months before the claim arose. On the Free plan that is zero.
Indirect loss. Where the law allows, we are not liable for indirect or consequential loss, lost profit, lost business or lost opportunity, or for the consequences of relying on something the AI got wrong when you could have checked it. Nor for a recording you made without the right to make it, or for what you choose to share.
If you are a consumer, this section takes away no right you have under the mandatory law of your own country, and section 15 names those rights market by market.
Parley Notes, the Parley apps, the website and the logo belong to Carbon Bridge Services B.V. These terms give you permission to use the service, not ownership of it and no right to copy, rebrand or resell it. We claim no registered trade mark in the Parley name or logo.
Other companies' names, logos and marks belong to their owners, and we use them only to say what Parley connects to.
Parley includes open-source components, each under its own licence, and nothing here limits the rights those licences give you. Ask us at admin@parleynotes.com for the list.
Wherever you live you keep your own country's consumer protections. Here is who to turn to if we cannot sort something out between us.
Netherlands. Dutch consumer law applies, including the digital content rules in Book 7 of the Burgerlijk Wetboek. For help, ACM ConsuWijzer, the consumer desk of the Autoriteit Consument en Markt, at consuwijzer.nl.
Ireland. The Consumer Rights Act 2022 gives you rights in digital content and services, including the right to have a non-conforming service put right. The body to contact is the Competition and Consumer Protection Commission, at ccpc.ie.
Spain. The Texto Refundido de la Ley General para la Defensa de los Consumidores y Usuarios applies, digital content rules included. Turn to the Dirección General de Consumo, your regional consumer office, or a local Oficina Municipal de Información al Consumidor.
United Kingdom. The Consumer Rights Act 2015 gives you rights in digital content, and the Consumer Contracts Regulations 2013 give the cancellation right in section 9. For advice, the Citizens Advice consumer service; consumer law in the UK is enforced by the Competition and Markets Authority and by Trading Standards. Remember that a UK subscription is bought through Google Play.
Brazil. The Código de Defesa do Consumidor applies in full, including art. 49 above, as does Decreto 7.962/2013 on buying online. Complain through consumidor.gov.br or your local Procon, and under CDC art. 101 I you may sue in the court of your own domicile.
These terms are governed by Dutch law.
That does not take your own law away from you. As a consumer you keep the mandatory protections of the country you live in, under Art. 6 of the Rome I Regulation, and you can bring a claim in your own country's courts. UK consumers keep the equivalent position under the Civil Jurisdiction and Judgments Act, Brazilian consumers under CDC art. 101 I. We will only sue you in your own country's courts.
Talk to us first. Write to admin@parleynotes.com, tell us what happened and what you want, and we will answer. If we cannot agree, section 15 names the body in your country.
The EU Online Dispute Resolution platform was discontinued on 20 July 2025, so there is no ODR link here.
We will update this page when these terms change. For a material change we will tell you at least 30 days before it takes effect, in the app or by email to the address on your account. Continuing to use Parley after that date means you accept it. If you do not want the new terms, you can end the contract before that date, cancel your subscription and, if you want, delete your data. A price increase is always a material change.
Carbon Bridge Services B.V.
George Gershwinlaan 517, 1082 MT Amsterdam, the Netherlands
KvK 42156684 · VAT NL869964070B01
+31 6 1151 4036
admin@parleynotes.com
Telephone: +31 6 1151 4036. Email reaches us too, and so does post. Our company details and the other legal pages are at parleynotes.com/legal.